Refund policy

Return and Refund Policy

Last updated: April 13, 2026

At Mofora, we want you to feel confident about every purchase you make. If something is not quite right with your order, we are here to help. Please review the details below so you know exactly what to expect.

Key Policy Details

• Return Period: 30 days from date of delivery
• Restocking Fee: None
• Refund Processing: Up to 7 business days after inspection
• Return Shipping: Customer is responsible (unless item is damaged, defective, or incorrect)
• Exchanges: Return for refund and place a new order

All returns are governed by our Terms of Service.

Return Eligibility

You may request a return within 30 days of receiving your order. To qualify for a return, the following conditions must be met:

• The item must be unworn, unused, and in the same condition as when it was delivered.
• All original tags and labels must still be attached.
• The item must be in its original packaging.
• You must have your order confirmation or proof of purchase.

Items that show signs of wear, damage caused by the customer, or that have been altered in any way are not eligible for return.

How to Initiate a Return

To start a return, please send an email to contact@mofora.com with the following information:

• Your order number
• The name of the item or items you would like to return
• The reason for the return

Our customer service team will respond within 24 hours with a return authorization number and detailed instructions for sending back your item. Please do not send items back without first receiving return authorization, as unauthorized returns may not be processed.

Return Shipping

The customer is responsible for the cost of return shipping unless the item was received damaged, defective, or incorrect. In those cases, Mofora will cover the return shipping and provide a prepaid shipping label.

We recommend using a trackable shipping service for all returns. Mofora is not responsible for returned items that are lost or damaged during transit back to us.

Return Address

All approved returns must be shipped to:

Mofora Returns Department
42 Superior Rd Floral Park, NY 11001 USA

Do not ship any return without first contacting us and receiving a return authorization number.

Refund Processing

Once your returned item has been received and inspected by our team, we will send you an email to confirm whether your refund has been approved or declined.

If approved, your refund will be processed to the original payment method within 7 business days. Depending on your bank or credit card provider, it may take an additional days for the refund to appear on your statement.

If your return is declined due to the item not meeting the eligibility conditions listed above, we will contact you to discuss the next steps and, if requested, return the item to you at your expense.

Late or Missing Refunds

If you have not received your refund after the estimated processing time:

1. First, check your bank account or credit card statement again, as processing times can vary.
2. Contact your bank or credit card company, as there may be an additional processing period on their end.
3. If you have done both of the above and still have not received your refund, please contact us at contact@mofora.com and we will investigate the issue.

Exchanges

We do not currently offer direct exchanges. If you would like a different size, color, or style, we ask that you return the original item for a refund and then place a new order on our website. This ensures the fastest turnaround time for getting you the right product.

Consumer-Initiated Returns

If the return is initiated by the customer for reasons other than a defect, damage during shipping, or an error on our part (for example, change of mind or ordering the wrong size), the customer is responsible for all return shipping costs. The specific shipping fee will depend on the carrier selected by the customer.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged during shipping, has a manufacturing defect, or is different from what you ordered, please contact us at contact@mofora.com within 48 hours of delivery. Include the following in your email:

• Your order number
• A clear photograph of the issue (damage, defect, or wrong item)
• A brief description of the problem

We will review the matter promptly and arrange either a free replacement or a full refund, depending on product availability and your preference. You will not be required to pay return shipping in these cases.

Lost Packages

If a package is lost in transit or cannot be delivered due to logistical reasons, we will first attempt to send a replacement at no cost to you. If the order has not been received within 30 days of shipment and tracking shows no further updates, we may offer a full refund to your original payment method.

Order Cancellations

If you wish to cancel your order, please email us at contact@mofora.com as soon as possible after placing the order. Orders move into our fulfillment process quickly, and once an order has been prepared for dispatch, it can no longer be cancelled. If your order has already shipped, the standard return procedure will apply.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or refunded:

• Items that have been worn, washed, or altered

If you are unsure whether your item qualifies for a return, please contact us before shipping it back.

Return to Sender

In cases where a package is returned to us due to customer actions, such as refusal of delivery, failure to collect, or providing an incorrect shipping address, a $15.00 administration and shipping fee will be deducted from any refund issued. The remaining balance will be refunded to your original payment method.